FAQ Page

1. What is the difference between a one-time purchase and a subscription?

One-time Purchase: You purchase only the current item; there are no recurring fees or automatic renewals.
Subscription: Requires periodic payments and automatic shipments according to a pre-arranged schedule (Note: This website primarily offers one-time purchases and currently does not provide subscription services).

2. How do I place an order?

Browse products and select your desired specifications and quantity;
Click "Add to Cart";
Proceed to checkout, fill in your shipping information, and select a payment method;
Once payment is successful, your order is complete.

3. Order Modification/Cancellation

Once payment has been successfully processed, one-time purchase orders generally cannot be modified or cancelled.
If you need to cancel an order, please contact Customer Service within 1–2 hours of placing the order to request assistance.

4. Return and Refund Policy

We accept returns for items that meet our return eligibility criteria (please refer to our Return Policy for details).

For returns due to quality issues, the shipping costs will be covered by the merchant; for returns unrelated to quality issues, the shipping costs must be borne by the customer.

Refunds will be issued to the original payment method within 5–7 business days after the returned item is received.

5. How do I contact Customer Service?

Email: jorge@marineraxis.com

Phone: +1 (531) 227-3089